Frequently Asked Questions

Registration

Do you have a question regarding your EXPO registration?
Did you not get a confirmation email/letter?
I can't find my EXPO registration number. How can I get it?
Please contact RHQ, the company handling EXPO registrations, at (702) 798-8315.

I have faxed (or sent) my application in and haven't received a confirmation. Am I confirmed for the ASCAP EXPO?
Since you didn't use the online registration form to register for the ASCAP EXPO, we may be confirming your registration via regular mail, not email. Paper forms take a few days to be processed. Please contact RHQ, the company handling EXPO registrations, at (702) 798-8315 if you haven't received your confirmation letter or email within two weeks of your registration.

Can I register a group of people? Is there a group rate?
Please call (212) 621-6237 regarding registering a group. Depending on the size of your group, there are group rates. To be considered for group sales, one person must be paying.

GENERAL

Will the registration fee give me access to all events and workshops or are there additional admission costs?
The registration price is a one-time fee and will grant you access to all events related to the EXPO, including special evening entertainment. The fee doesn't include a One-on-One Session. A detailed schedule will be posted online closer to the date of the EXPO.

When does the EXPO start? When does it end?
Official EXPO programming begins on Thursday, April 22, 2010 in the morning and ends on Saturday evening. There will be panels throughout all three days and a number of events each evening.

When can I pick up my badge?
Badges will be available for pickup beginning on the evening of Wednesday, April 21, 2010 and on Thursday, April 22nd, beginning at 8:00 a.m. Registration will also be open during the day on April 23rd and 24th.

Is it possible to register for just one day for someone who can't attend the whole event?
The way the EXPO is designed, it is most beneficial for registrants to attend all three days to gain the most from their EXPO experience. Due to this, there are no single day passes at this time.

Will there be an Attendee Showcase?
Yes, there will be an Attendee Showcase held one evening during the EXPO. Visit the Attendee Showcase page for details.

Can everyone perform at the EXPO?
There will be an Attendee Showcase, but registering for the EXPO doesn't guarantee you to perform on stage. Details about the Attendee Showcase, including how to submit to be considered to perform at this exciting EXPO event, will be announced by March. Only paid EXPO registrants will be eligible to submit to perform at the Attendee Showcase. There are the Song Feedback Panels which involve recorded songs, not live performances. There are other opportunities to get your music heard beside onsite networking and One-on-One Sessions. All of these various opportunities are open to all attendees and panelists to watch.

ONE-ON-ONE SESSIONS

Can I still get a One-on-One Session?
One-on-One Sessions were available on a first-come, first-served basis and they have sold out again this year. We are sorry, but there is no waiting list. There were 500 One-On-One Sessions made available for an additional $25 processing fee. Every year they have sold out!

Can I buy multiple One-on-One Sessions?
No, there is a limit of one Session per person.

I am receiving a One-on-One Session. How do I take advantage of my one-on-one session? Can I choose exactly who I want to be paired with?
500 One-on-One Sessions were made available for a $25 processing fee each. If you chose to get a One-on-One Session, your confirmation email states this and explains the process for the One-on-One Sessions. Based on the information you give us during registration, we will match you with a professional who will best serve your specific needs. We are unable to honor requests to be paired with a specific person or at a specific time. If you have specific concerns about the timing of your Session, call (212) 621-6237.

I chose not to purchase a One-on-One Session when I registered. Can I get one now?
One-on-One Sessions were available on a first-come, first-served basis and they have sold out again this year. We are sorry, but there is no waiting list.

SONG FEEDBACK PANELS & SUBMISSIONS

For the Song Feedback submissions, can I submit just lyrics (or just music/beats)?
These particular panels are designed to discuss finished songs that include both lyrics and music.

Can I still submit a song for the Song Feedback Panels?
The deadline for submissions is March 16, 2010. Remember that in addition to submitting songs, you must complete the necessary number of Peer Reviews.

Who can I contact with questions about uploading and completing the EXPO Song Feedback Panel submission process?
Please call Song Feedback Submission Customer Service handled by Broadjam, the company that administers the submission process. Their number is (608) 271-3633.

Has my song been selected for the Song Feedback Panel?
If your song is selected, you will be notified roughly one week prior to the EXPO.

CANCELLATION/REFUND POLICY

What is the cancellation/refund policy? How do I cancel?
Cancellations received prior to February 1, 2010 will receive a full refund, less a 15% processing fee. Cancellations received between February 1, 2010 and April 1, 2010 will receive a 50% refund. There will be no refunds after April 1, 2010. To cancel, please call (702) 798-8315.